Financial Feeling: An Investigation of Emotion and Communication in the Workplace     

Katherine I. Miller - Katherine Miller is a Professor  Director of Graduate Studies in the 《Journal of Applied Communication Research》2008,36(1):8-32

There is growing interest in the role of emotion when considering communication in the workplace. This work has most often considered workers in front-line service positions in investigations of emotional labor, and human service workers in investigations of empathy and emotional work. In this study, we consider processes of both emotional labor and emotional work in the financial planning profession. Financial planners occupy a role requiring ongoing relationships with clients, conversations about the often emotional topic of money, and a need to manage emotion in a variety of interaction contexts. Thus, from extant theory and literature regarding emotion and communication, we proposed research questions regarding the roles of emotional labor and emotional work in the financial planning profession. These questions were investigated in a web-based survey study of almost 300 professional financial planners and supporting interviews with 14 financial planners. Results indicate support for existing theory on emotional work, extensions to current research regarding emotional labor, and important implications for the role of emotion and communication in a range of professional service roles.  相似文献   

Book reviews     

Henry Miller  John Ziman  Keith Pavitt 《Minerva》1975,13(1):121-130

  相似文献   

An Exploration of the Validity of the Unbounded Write-In Scale for Inter-Individual Research     

Stapleton  Laura M.; Edmonds  Meaghan 《Int. Journal of Public Opinion Research》2005,17(4):484-494

  相似文献   

Applying a Software Development Product Cycle to Library Technology Adoption and Development     

Laura Costello 《图书馆管理杂志》2018,58(4):334-345

Product cycles have long been used in software development, but libraries can also benefit from a structured product life cycle to help manage technology development and acquisition. This article outlines a proposed product cycle for library technology management with information on implementing each step of the cycle. It will also include information for librarians assessing the success of structured technology management.  相似文献   

Assessing the Benefits of Content Notes Enhancements for Digital Audio Resources     

Laura N. Kirkland  Jean Wald 《Cataloging & classification quarterly》2018,56(4):287-297

Our library has previously investigated the potential impact the addition of contents notes on circulation. In a subsequent study, we found contents notes were the second metadata element most heavily linked to circulation (title was first). Since there has been a marked decline in the use of print resources at our library and a corresponding increase in digital resources, we wanted to know if the addition of contents notes to records for online streaming audio files would result in a similar increase in usage. After enhancing the records, we tracked usage for a period of three months.  相似文献   

The Constitutive Relationship of Social Communication Competence to Self-Compassion and Hope     

Laura R. Umphrey  John C. Sherblom 《Communication Research Reports》2018,35(1):22-32

Communication is constitutive—in theory. In research, however, communication is often treated as an outcome, influenced by personal attributes. The present research examines social communication competence as a constitutive influence predicting self-compassion and hope. Path analysis results support this hypothesis. Results show that social communication expressivity (β = .14), sensitivity (β = –.32), and control (β = .20) predict self-compassion. Social communication sensitivity (β = .26) and control (β = .27) affect hope agency, and social communication control (β = .29) predicts hope pathways thinking. These results provide evidence of the constitutive nature of communication.  相似文献   

A Model for Quantitatively Analyzing Representations of Social Class in Screen Media     

Elizabeth Behm-Morawitz  Brandon M. Miller  Jennifer Lewallen 《Communication Research Reports》2018,35(3):210-221

Content analyses of prime-time television provide a picture of predominant cultural stereotypes and social trends. The present research is a quantitative content analysis of social class in popular broadcast and cable television in the United States. This research advances scholarship by systematically analyzing character class in addition to more commonly examined variables such as race and gender. A model for the operationalization of class for quantitative content analyses of mediated texts is offered. This proof of concept study demonstrates the viability of studying media representations of class quantitatively to systematically document patterns of portrayal.  相似文献   

Back to Reality: The Complex Relationship Between Patterns in Immigration News Coverage and Real-World Developments in Dutch and Flemish Newspapers (1999–2015)     

Laura Jacobs  Alyt Damstra  Mark Boukes  Knut De Swert 《Mass Communication and Society》2018,21(4):473-497

Although prior studies investigating immigration news typically documented a dominant focus on negativity and threats, only limited empirical research is available, which scrutinizes the way real-world developments affect these patterns in immigration news. This study aims to fill this void. First, we report results of a large-scale and longitudinal content analysis (N = 4,340,757) of trends in immigration news coverage in two Western European cases, Flanders (the northern, Dutch-speaking, largest region of Belgium) and the Netherlands, from 1999 to 2015. Both the salience of immigration as a news topic on itself and its linkages with three prominent issues (i.e., crime, terrorism, and socioeconomic issues) are explored. Second, this study builds on previous insights by comparing dynamics in immigration news to real-world events and developments. Overall, the results show that the linkage of immigration to issues of crime, terrorism, and the economy in Flemish and Dutch newspapers was considerable throughout the 17-year period under study. Yet there is limited evidence for a close relationship between news and real-life developments; hence, trends in immigration news seem largely unaffected by trends in society.  相似文献   

Evening electronic device use and sleep patterns in athletes     

Maddison J. Jones  Brian Dawson  Daniel F. Gucciardi  Peter R. Eastwood  Joanna Miller  Shona L. Halson 《Journal of sports sciences》2019,37(8):864-870

The present study aimed to investigate pre-sleep behaviours (including evening electronic device use) and sleep quantity in well-trained athletes. Seventy well-trained athletes (44 females, 26 males) aged 21 ± 4 y from a range of team and individual sports were asked to complete an online sleep diary for 7 days. The sleep diary included questions about pre-sleep behaviours (e.g. napping, caffeine intake), electronic device use in the 2 h prior to bedtime (e.g. type of device and duration of use) and sleep (e.g. time in bed, sleep onset latency). On average, athletes spent 8:20 ± 1:21 h in bed each night. Associations between age, time in bed and sleepiness suggested that younger athletes spent more time in bed (B = -0.05, p = 0.001) but felt sleepier (r = -0.32, p < 0.01) than older athletes. On average, athletes mostly used electronic devices for 0–30 min prior to sleep. The use of multiple devices in the evening was associated with more perceived difficulty in falling asleep (B = 0.22, p = 0.03), but no associations existed with other sleep variables. In summary, younger athletes may require later start times or improved sleep quality to resolve excessive sleepiness.  相似文献   

Culturally and Linguistically Relevant Readalouds     

Laura A. May  Gary E. Bingham  Meghan L. Pendergast 《Multicultural Perspectives》2014,16(4):210-218

The teacher readaloud is an instructional tool established in its ability to foster children's language and literacy development. Increasing cultural and linguistic diversity and changing standards place pressure on teachers to provide literacy and language instruction relevant to children's everyday lives and learning. This article presents a framework for conducting culturally and linguistically relevant readalouds within two essential components, talk and text, in terms of developing cultural competence, maintaining high academic expectations, and fostering a critical stance. Particular attention is given to the interactive nature of these readalouds and how they can be used to promote children's active co-construction of textually-based meaning.  相似文献